FAQ

Q?What is the usual turnaround time for a translation?
A.

In general, a professional translator can translate 1,500 to 2,000 words per day, but the time frame also depends on the type of document to be translated, the degree of speciality of the field, the availability of our translators, etc.

Turnaround times can also be longer for certified translations because they need to be stamped by the translator and sent by mail. The general turnaround time for a certified translation is 1 to 2 business days, plus 2 to 3 additional days for shipping. It is also possible to have your certified translations express mailed in 24 to 48 hours (depending on the province) for an additional fee of $20.00.

Q?Do you do certified translations? Are your translators certified?
A.

Yes, we do offer certified translations by certified translators, and these translations are recognized by all Canadian administrations.

When sending us your documents, please specify that you need a certified translation, as the cost may vary. The turnaround time will also be slightly longer, as we will need to ship a hard copy to you.

Q?How can I send files larger than 10 Mb?
A.

We normally accept files up to 10 Mb by email.

To send files larger than 10 Mb, you may use a free file transfer site, such as Wetransfer . We can also grant you access through a personalized FTP server to accommodate larger files.

Q?How can I send you my document(s)?
A.

If the document can be sent electronically, you may email it as an attachment to email@asiatis.ca. Please specify the language(s) of translation, the desired deadline and whether or not a certified translation is required.

If you only have a hard copy of your document and cannot scan it, you may fax it to 1-886-395-8561.

Q?When must I pay for my translation(s)?
A.

For individual customers:

At the time of the order, generally using Paypal.

For companies:

Upon receiving the invoice, if no other prior arrangement has been made. You will receive an electronic invoice by email shortly after having received your document. You will be able to print this invoice, where you will find all the necessary payment information. Please note that you will not receive a hard copy of this invoice by standard mail.

We require a deposit of 50% of the total price after taxes for all new clients whose orders exceed $150.00.

Q?How can I pay for my translation(s)?
A.

We accept the following methods of payment:

  • Credit cards (Visa or MasterCard) on our secure server Paypal
  • Bank transfer
  • Cheques (for companies)
Q?How do I get a free estimate?
A.

Just send us an email and we will answer you within the hour with all necessary information regarding rates, turnaround times, and methods of payment. You are also welcome to contact us by phone or by fax.

Q?How much does a translation cost?
A.

Prices vary depending on the length of the text (number of words), the difficulty of the subject matter, and the format. Please send us a quote request by email and we will answer you within the hour.

Please note that the prices for certified translations are calculated by the number of pages.